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Sarah Carey

How did brands showcase their ESG credentials on social media during COP26?

Is COP an ES-G win for brands on social media?


Brands are now mindful that they need to showcase their green/responsible credentials to an increasingly ecologically and socially conscious customer. COP26 gave brands a potential high-profile platform to showcase their green credentials, network with ministers, and drive brand objectives.


But should big environmental set-piece events such as COP26 play a role for brands who want to showcase their ESG credentials? Who drove digital and social engagement, and what can be learned?



The research: what we did...


We analysed 40,000 tweets about COP26 over the two weeks the event was held. We then broke down each tweet into pairs of consecutive words in both the body and bio of the author to help us analyse not only the topics mentioned but also context and sentiment far more accurately.



Image shows a twitter login screen
Get stuck in to the conversation


So, who is talking about COP26 and ESG online?


While the conversation online is still being driven by a combination of left-wing political advocates, environmental activists, and journalists, there was an unexpected addition.


As the pictures of vicars and pensioners blocking motorways for Insulate Britain have shown, the idea that climate activists are all tree-hugging 20-somethings is naive. Older generations are increasingly acting and speaking out on climate-related issues.


The term “Retiree” was the 12th most popular word in the sample of Twitter bios that mentioned the event. Pension funds and the like, take note. However, within this conversation, this cohort is still left-leaning, and therefore, this audience may not align with every organisation's target audience.


The sentiment often struck a defiant tone among the people who were tweeting. Calls to action were frequently used, with phrases such as “show,” “send,” and “stand up.” What also stood out was an “us vs. them” narrative within these same tweets. “Stand up together and show them a message,” for example. This narrative can be a potential minefield for brands to engage with.



A hand holds out a sign saying Twitter
It's where the online chatter was



Online chatter: What are they talking about?


Unsurprisingly, the online conversation was centred around various states’ pledges and leaders' contributions. As expected, Greta, Boris, Nicola, and Biden all feature prominently, as does Jeff Bezos, who was the only real business figure to generate significant mentions or RTs.


What is notable, though, is just how little brands are getting cut through within this conversation. Given the amount of pledges companies made during this period, there is very little traction apart from the odd retweet from senior corporate individuals at the event. Less than 1% of tweets in our sample mention a brand. We also broke out the brand mentions of principal sponsors in our sample; Scottish Power did best in terms of volume with 0.2%, Microsoft was mentioned in 0.065% of tweets, and Unilever was mentioned in just 0.002%.



So, what does this mean for brands and climate pledges?


Simply, the public perception is that climate change needs state based solutions, therefore the discussion around the largest climate based summit is still dominated by discussions around pledges by states.


OneFifty believes there are better opportunities to announce important climate pledges for brands, digitally speaking:

  • Engaging directly with key stakeholders online can be more efficient, and effective, whether through paid, owned or earned routes

  • The role of individuals is key within this, from across the organisation, real people, using personal profiles, need to show their involvement and commitment to get traction.

  • For brands to generate digital engagement they need to create their own moments, not join others.


TLDR: unless Elon Musk or Jeff Bezos is your CEO, leave the COP announcements for Boris to worry about.





About our Corporate Communications and C-Suite / Senior Executive Comms services

Reputation in the digital age is driven by people.

Corporate communications need to be delivered by people throughout the business - not just at the top.

 

Digital and social platforms mean your organisation's substance, criticism, and growth disseminate faster and with less predictability. LinkedIn’s post-pandemic success has especially driven this, with audiences from media to candidates engaging there—but more often with individuals than the brand itself. 


OneFifty Consultancy can help with:

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  • Digital Content Creation - The role of content production for corporate purposes, from video to photography, to copy and websites


Find out more about Corporate Communications and Executive Comms here.








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